Privacy Policy

Introduction

STUDIO 24 Pilates & Wellness ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or join our waitlist.

This policy is prepared in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

Who we are

STUDIO 24 Pilates & Wellness is a women's only on demand pilates reformer and wellness studio based in Christchurch, New Zealand. Our contact email is admin@studio24pilates.co.nz.

What personal information we collect

We may collect the following personal information:

• Your name (first and last)
• Email address
• Phone number
• Information you provide when contacting us
• Website usage information collected via cookies and tracking technologies

How we collect personal information

We collect personal information directly from you when you:

• Join our waitlist through the website form
• Contact us via email or social media
• Visit our website and accept cookies or interact with our content

Why we collect and use your information

We use your personal information to:

• Manage our waitlist and keep you updated about STUDIO 24
• Notify you when founding memberships and priority bookings become available
• Send you welcome and confirmation emails
• Respond to your enquiries
• Improve our website and understand how visitors use it
• Comply with legal obligations

We will generally only use your information for the purpose it was collected, or for a directly related purpose.

Storage and security

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure.

Your information is stored securely through our service providers, including:

• Lovable Cloud (website hosting and database services)
• Supabase (database infrastructure)
• Resend (email delivery)

These providers may store data on servers located outside New Zealand. Where this occurs, we rely on appropriate safeguards and contractual protections.

Cookies and tracking

We use the Meta Pixel to share page visits, successful free studio tour registrations and existing purchase events with Meta for advertising measurement and optimisation on Facebook and Instagram. Meta receives browser and device information, IP addresses, page URLs and advertising cookie identifiers. Tour names, emails, phone numbers, selected dates and health information are not included in tour advertising events. Booking details remain with the studio and its booking and email service providers.

Where advertising consent is required, tracking stays off until you accept. If your region cannot be determined, we also ask first. Elsewhere ordinary tracking may run unless you reject it or use a supported global privacy opt out. Open Cookie settings at the bottom of any page to accept or reject advertising at any time. We store a visitor identifier, region, choice, time and notice version in your browser, retaining earlier acceptance evidence when you withdraw. Withdrawal stops future advertising events and does not prevent tour bookings. Meta may process this information overseas under its Business Tools Terms and privacy policies. You can also contact admin@studio24pilates.co.nz about privacy choices.

Direct marketing

By joining our waitlist, you consent to receiving emails from us about founding memberships, opening updates, studio news, and related offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Accessing and correcting your information

Under the Privacy Act 2020, you have the right to access and request correction of the personal information we hold about you. To make a request, please contact us at admin@studio24pilates.co.nz.

Retention

We keep your personal information for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we will securely delete or de identify it.

Privacy officer and complaints

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at admin@studio24pilates.co.nz.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.